Three Keys to Success With Your Community Website

November 16th, 2016

Whether you’ve already set up your online community management site, or you’re just starting to think about bringing it into your residential space, you’ll want to keep these three easy-to-follow tips in mind for making the most of your online management experience.

Stay Organized! Of course you’re organized in your day to day operations and management of your staff and property, but it’s important to keep your online presence looking clean, concise, and sharp. This not only makes for an enjoyable user experience—and one that your residents will value and appreciate—it will make your life easier as well.

To start with, make sure your site has an easy-to-use Daily Overview that gives you a straightforward snapshot of what’s going on in your community. Having important administrative tasks, community events, amenity bookings and other staff-related activities in one place will save you time and money in the long run.

Stay On Top of it! Things like service and maintenance requests, parcel delivery, and visitor management can easily get disorganized and lost in the shuffle because they have a lot of ever-changing details that constantly need to be updated. You’ve worked hard to keep the offline management of your community running smoothly, make sure that you choose an online site that streamlines your administrative tasks as well. Look for features such as easy online booking (for things like maintenance requests) and staff access—so residents receive an automated email update when an amenity booking request has been approved. This will save you time, hassle, and legwork.

Stay Up to Date! A Media Library is an integral part of your online community management site and one of the biggest time-savers when it comes to sharing community-based documents and images with your residents, association members, and staff. Ensure that your site’s sharing capabilities are have reliable, permission-based access and security measures in place. Your community website provider should be able to answer any questions you have about safety and security when it comes to your community and residents’ important documents.

Above all else, your community site should be a reflection of the work you’ve put into the space your residents call home; it should be safe, secure, and seamlessly operated.