Concierge Plus employs an agile set of features designed to save you time, money, and effort.

Streamline your processes, collaborate in real-time, and manage administrative tasks online.

Manage Your Community

Managing day-to-day administrative tasks can be time-consuming. Concierge Plus takes these tasks online with a dynamic suite of tools customized to suit any community's needs. We'll not only help you get organized today, we'll save time and money in the long run! 

oAccounting System Integration

Synchronize resident data with your existing accounting platform. Regardless of whether you use Yardi, TOPS, or many other platforms for your community's accounting solution, Concierge Plus can automatically integrate with your existing data to keep resident access synchronized. New accounts for new residents and owners are automatically created, and those moving out or selling are automatically deactivated. Integration is simple and easy!

Concierge Plus can even keep your accounting platform updated of changes to records, if you choose to allow this type of access.

If your community or company uses other software, contact us, and we can discuss options for how to integrate with your existing solution.

UDaily Overview

The Daily Overview from Concierge Plus gives property managers a straightforward snapshot of what’s going on in their community: it’s like a daily overview of important administrative tasks, community events, amenity bookings and other staff-related activities.

Property Managers even get a helpful summary of important tasks emailed to them on a regular basis.

aUnit Profile

The Unit Profile is a summary view of all vital information as it relates to each unit. It provides community managers and staff with a simple overview of resident information including contact details, deliveries, entry instructions, maintenance requests, amenity bookings, and visitors.

hMedia Library

Community documents at your fingertips! Our Media Library feature allows property managers to securely store and share all of their community documents online with our simple system. Board minutes, forms, by-laws, photos, and even videos can be shared with permission-based access.

`Units & User Manager

Organize and update unit and resident data with ease! This feature allows property managers to maintain and edit unit information as well as keep up-to-date with resident contact details. The Unit & User Manager also contains customizable fields and access-controls to meet the needs of any community.

]Amenity Bookings

Streamline the management of amenity bookings for community residents and staff. With a detailed list of common amenities and a calendar view of their availability, this dynamic feature allows community members to book amenities for single or multiple days. Residents will appreciate an easy online booking tool that can be used anytime, from anywhere.

Learn more about Online Amenity Booking.

cService Requests

Make maintenance request stress a thing of the past! The Concierge Plus Service Request feature allows you to respond, monitor, and communicate the status of any job with just a few clicks. We keep you in-the-loop every step of the way with email alerts and online notifications when a request is created, amended, or updated.

Learn more about how we make Online Service Request Management simple and effective.

eParking Management

Easily track which parking spaces, bikes, and lockers belong to which unit. Your concierge or security desk can manage visitor parking, track vehicle details, and even print visitor parking passes using an optional printer! For communities that have self-parking, you can enable an optional feature to let residents print their own visitor parking passes!

Learn more about Visitor Parking Solutions.

rIncident Reporting

Concierge Plus is revolutionizing the way Property Managers, Security and Concierge staff create incident reports with the only completely customizable solution in the industry! Boost efficiency and accountability among your security team by recording incidents digitally, attaching photos and documents, and having a permanent record in a secure database that cannot be altered or deleted. Security staff sign off on a report with a digital signature and Property Managers receive instant email delivery of all new reports.

iEntry Instructions

Easily track and manage permission-to-enter instructions with the easy-to-use Entry Instructions tool from Concierge Plus. This important feature allows residents to effectively communicate entry instructions to front desk or security staff, 24 hours a day, 7 days a week from the comfort of their home, office, or mobile device. Whether it’s a caretaker, dog walker, friend, or family member, residents can now communicate instructions without clogging up the front desk. Lots of customization features make this work exactly like your building needs.

Learn more about our Permission-to-Enter Solution.

_Workflows & Custom Permissions

A flexible solution for controlling access to different functions, the Workflow & Custom Permissions features offer the ability to create and manage user groups. Property managers can grant administrative access to any function within Concierge Plus to user groups like staff or board members.

Communicate With Residents

Get everyone in your community on track and up-to-date with a simplified communications process. The Concierge Plus suite of tools lets property managers and staff communicate in real-time... from anywhere! Here's a list of features designed to streamline and simplify communication with residents:

.Access from Any Mobile Phone, Tablet, or Desktop Browser

Concierge Plus is a fully mobile and responsive platform for your condo community. This means that you can manage your building from any device, whether it's a desktop or laptop, tablet, or mobile phone, and always pick up where you left off. With nothing to download and nothing to install (plus live customer support every step of the way!) features like accounting, parking, administration, service requests and more become a snap!

gNotifications

Manage package deliveries with automated emails and an easy tracking process. Concierge Plus offers hardware integration to automate package deliveries with a barcode scanner and a digital signature pad.

Residents can also select to be notified by text message (SMS) or by an automated phone call (no hardware required!). Perfect for urgent and timely notifications!

^Announcements

Give legwork the boot! Stop slipping printed materials under residents’ doors. Go green, eliminate waste, and save money in just a few clicks. With the Concierge Plus Announcements solution, you'll be able to create, edit, and distribute announcements easily and effectively by email, text message (SMS) and automated phone call!

dQuick Votes

Gather the opinion of residents on community-related topics and view immediate results on everything from landscaping to picking a date for the summer BBQ! This handy feature will boost community engagement and provide insight on important issues within your residential community.

fPackage Tracking

Does your residential community have an efficient package delivery system? Concierge Plus' hardware integration automates the entire process with automatic email notifications, an easy-to-use barcode scanner, and a digital signature pad. Clear up front-desk congestion and make your life easier!

Even packages left by residents for pick-up are handled by Concierge Plus! When the package is picked-up, the resident will receive an automatic confirmation.

Learn more about Package Tracking.

kDiscussion Forums

Building a strong and connected residential community is easy with Concierge Plus. This easy-to-use feature allows you to invite residents to join discussion forums moderated by you. What's more, you can assign specific topics for contractor recommendations, items for sale, and general community events.

mCommunity Calendar

The Concierge Plus Community Calendar enables residents to view upcoming events in calendar format. Condo, HOA, concierge, and administrative staff can easily track property–related events such as scheduled maintenance or upcoming board meetings. And, permission-based controls give property managers the power to choose which community members can see which events.

pClassified Ads

With the Concierge Plus dedicated Classified Ads feature, residents can quickly post and share items or services for trade, sale, or on offer. We've made uploading photos a snap and created distinct categories, making it easy to sort and search through postings.

Intergrated Hardware

Enhance your community website experience with affordable tools from Concierge Plus. Our easy-to-use integrated hardware helps speed up processes and free up your time. It’s even designed to work with the latest technology such as tablets. Let us take care of your new barcode scanner, digital signature pad, and mailroom display screen. You can even simplify visitor parking through with the Concierge Plus parking pass printer. Find out more by contacting us today!

nBarcode Scanner

Simplify your package delivery process with the Honeywell Voyager barcode scanner. This plug-and-play scanner works with all major courier and delivery companies and can be connected to any computer that has a USB port. Simply scan any waybill and the tracking number will appear, instantly sending an email to residents, letting them know that their package is ready for pick up.

eParking Pass Printer

The Epson TM-T88V Receipt Printer will simplify the process of visitor parking in your community. It connects easily to your computer and facilitates tracking of visitor vehicle details such as license plate number, make, and colour. A parking pass receipt will print automatically for visitors to display on their dashboards. Residents can print parking passes from the comfort of their home or office while property managers retain administrative control and can set limits on the number of parking passes available to residents.

bDigital Signature Pad

The Topaz LCD signature pad captures signatures for package delivery pickup, visitor sign-in, and tracking of keys.This tools is fully integrated with our system and allows you to track who picked up a package and when it was picked up.You can also record the signature of visitors and track who has access to resident suites. This is especially helpful for tracking caregivers, dog walkers, and cleaners. The signature pad connects via USB port and requires no installation on your part. It’s the smartest way to track and organize all of your deliveries!

jDigital Display Screens

Need an easy way to broadcast information to your residents? We offer 40” digital display screens for your lobby or mail room for you to broadcast updates on package deliveries, current weather, and other important information. Concierge Plus automatically pushes all information from your community website to the display screen. You can even broadcast urgent messages in the event of a power outage or flood.

M

Manage Your Community

o Accounting System Integration

Synchronize resident data with your existing accounting platform. Regardless of whether you use Yardi, TOPS, or many other platforms for your community's accounting solution, Concierge Plus can automatically integrate with your existing data to keep resident access synchronized. New accounts for new residents and owners are automatically created, and those moving out or selling are automatically deactivated. Integration is simple and easy!

Concierge Plus can even keep your accounting platform updated of changes to records, if you choose to allow this type of access.

If your community or company uses other software, contact us, and we can discuss options for how to integrate with your existing solution.

U Daily Overview

The Daily Overview from Concierge Plus gives property managers a straightforward snapshot of what’s going on in their community: it’s like a daily overview of important administrative tasks, community events, amenity bookings and other staff-related activities.

Property Managers even get a helpful summary of important tasks emailed to them on a regular basis.

a Unit Profile

The Unit Profile is a summary view of all vital information as it relates to each unit. It provides community managers and staff with a simple overview of resident information including contact details, deliveries, entry instructions, maintenance requests, amenity bookings, and visitors.

h Media Library

Community documents at your fingertips! Our Media Library feature allows property managers to securely store and share all of their community documents online with our simple system. Board minutes, forms, by-laws, photos, and even videos can be shared with permission-based access.

` Units & User Manager

Organize and update unit and resident data with ease! This feature allows property managers to maintain and edit unit information as well as keep up-to-date with resident contact details. The Unit & User Manager also contains customizable fields and access-controls to meet the needs of any community.

] Amenity Bookings

Streamline the management of amenity bookings for community residents and staff. With a detailed list of common amenities and a calendar view of their availability, this dynamic feature allows community members to book amenities for single or multiple days. Residents will appreciate an easy online booking tool that can be used anytime, from anywhere.

Learn more about Online Amenity Booking.

c Service Requests

Make maintenance request stress a thing of the past! The Concierge Plus Service Request feature allows you to respond, monitor, and communicate the status of any job with just a few clicks. We keep you in-the-loop every step of the way with email alerts and online notifications when a request is created, amended, or updated.

Learn more about how we make Online Service Request Management simple and effective.

e Parking Management

Easily track which parking spaces, bikes, and lockers belong to which unit. Your concierge or security desk can manage visitor parking, track vehicle details, and even print visitor parking passes using an optional printer! For communities that have self-parking, you can enable an optional feature to let residents print their own visitor parking passes!

Learn more about Visitor Parking Solutions.

r Incident Reporting

Concierge Plus is revolutionizing the way Property Managers, Security and Concierge staff create incident reports with the only completely customizable solution in the industry! Boost efficiency and accountability among your security team by recording incidents digitally, attaching photos and documents, and having a permanent record in a secure database that cannot be altered or deleted. Security staff sign off on a report with a digital signature and Property Managers receive instant email delivery of all new reports.

i Entry Instructions

Easily track and manage permission-to-enter instructions with the easy-to-use Entry Instructions tool from Concierge Plus. This important feature allows residents to effectively communicate entry instructions to front desk or security staff, 24 hours a day, 7 days a week from the comfort of their home, office, or mobile device. Whether it’s a caretaker, dog walker, friend, or family member, residents can now communicate instructions without clogging up the front desk. Lots of customization features make this work exactly like your building needs.

Learn more about our Permission-to-Enter Solution.

_ Workflows & Custom Permissions

A flexible solution for controlling access to different functions, the Workflow & Custom Permissions features offer the ability to create and manage user groups. Property managers can grant administrative access to any function within Concierge Plus to user groups like staff or board members.

W

Communicate With Residents

.Access from Any Mobile Phone, Tablet, or Desktop Browser

Concierge Plus is a fully mobile and responsive platform for your condo community. This means that you can manage your building from any device, whether it's a desktop or laptop, tablet, or mobile phone, and always pick up where you left off. With nothing to download and nothing to install (plus live customer support every step of the way!) features like accounting, parking, administration, service requests and more become a snap!

gNotifications

Manage package deliveries with automated emails and an easy tracking process. Concierge Plus offers hardware integration to automate package deliveries with a barcode scanner and a digital signature pad.

Residents can also select to be notified by text message (SMS) or by an automated phone call (no hardware required!). Perfect for urgent and timely notifications!

^Announcements

Give legwork the boot! Stop slipping printed materials under residents’ doors. Go green, eliminate waste, and save money in just a few clicks. With the Concierge Plus Announcements solution, you'll be able to create, edit, and distribute announcements easily and effectively by email, text message (SMS) and automated phone call!

dQuick Votes

Gather the opinion of residents on community-related topics and view immediate results on everything from landscaping to picking a date for the summer BBQ! This handy feature will boost community engagement and provide insight on important issues within your residential community.

fPackage Tracking

Does your residential community have an efficient package delivery system? Concierge Plus' hardware integration automates the entire process with automatic email notifications, an easy-to-use barcode scanner, and a digital signature pad. Clear up front-desk congestion and make your life easier!

Even packages left by residents for pick-up are handled by Concierge Plus! When the package is picked-up, the resident will receive an automatic confirmation.

Learn more about Package Tracking.

kDiscussion Forums

Building a strong and connected residential community is easy with Concierge Plus. This easy-to-use feature allows you to invite residents to join discussion forums moderated by you. What's more, you can assign specific topics for contractor recommendations, items for sale, and general community events.

mCommunity Calendar

The Concierge Plus Community Calendar enables residents to view upcoming events in calendar format. Condo, HOA, concierge, and administrative staff can easily track property–related events such as scheduled maintenance or upcoming board meetings. And, permission-based controls give property managers the power to choose which community members can see which events.

pClassified Ads

With the Concierge Plus dedicated Classified Ads feature, residents can quickly post and share items or services for trade, sale, or on offer. We've made uploading photos a snap and created distinct categories, making it easy to sort and search through postings.

X

Intergrated Hardware

n Barcode Scanner

Simplify your package delivery process with the Honeywell Voyager barcode scanner. This plug-and-play scanner works with all major courier and delivery companies and can be connected to any computer that has a USB port. Simply scan any waybill and the tracking number will appear, instantly sending an email to residents, letting them know that their package is ready for pick up.

e Parking Pass Printer

The Epson TM-T88V Receipt Printer will simplify the process of visitor parking in your community. It connects easily to your computer and facilitates tracking of visitor vehicle details such as license plate number, make, and colour. A parking pass receipt will print automatically for visitors to display on their dashboards. Residents can print parking passes from the comfort of their home or office while property managers retain administrative control and can set limits on the number of parking passes available to residents.

b Digital Signature Pad

The Topaz LCD signature pad captures signatures for package delivery pickup, visitor sign-in, and tracking of keys.This tools is fully integrated with our system and allows you to track who picked up a package and when it was picked up.You can also record the signature of visitors and track who has access to resident suites. This is especially helpful for tracking caregivers, dog walkers, and cleaners. The signature pad connects via USB port and requires no installation on your part. It’s the smartest way to track and organize all of your deliveries!

j Digital Display Screens

Need an easy way to broadcast information to your residents? We offer 40” digital display screens for your lobby or mail room for you to broadcast updates on package deliveries, current weather, and other important information. Concierge Plus automatically pushes all information from your community website to the display screen. You can even broadcast urgent messages in the event of a power outage or flood.