Features
Concierge Plus employs an agile set of features designed to save you time, money, and effort. Streamline your processes, collaborate in real-time, and manage administrative tasks online.

Manage Your Community

Managing day-to-day administrative tasks can be time-consuming. Concierge Plus takes these tasks online with a dynamic suite of tools customized to suit any community’s needs. We’ll not only help you get organized today, we’ll save time and money in the long run!

Icon Accounting Integration

Accounting System Integration

Synchronize resident data with your existing accounting platform. Regardless of whether you use Yardi, TOPS, or many other platforms for your community’s accounting solution, Concierge Plus can automatically integrate with your existing data to keep resident access synchronized. New accounts for new residents and owners are automatically created, and those moving out or selling are automatically deactivated. Integration is simple and easy!

Concierge Plus can even keep your accounting platform updated of changes to records, if you choose to allow this type of access.

If your community or company uses other software, contact us, and we can discuss options for how to integrate with your existing solution.

Icon Daily overview

Daily Overview

The Daily Overview from Concierge Plus gives property managers a straightforward snapshot of what’s going on in their community: it’s a quick summary of important administrative tasks, community events, amenity bookings and other staff-related activities.

Property Managers even get a helpful summary of important tasks emailed to them on a regular basis.

Icon Unit profile

Unit Profile

The Unit Profile is a summary view of all vital information as it relates to each unit. It provides community managers and staff with a simple overview of resident information including contact details, deliveries, entry instructions, maintenance requests, amenity bookings, and visitors.

Icon Medial Library

Media Library

Community documents at your fingertips! Our Media Library feature allows property managers to securely store and share all of their community documents online with our simple system. Board minutes, forms, by-laws, photos, and even videos can be shared with permission-based access.

Icon Units and Users

Units & User Manager

Organize and update unit and resident data with ease! This feature allows property managers to maintain and edit unit information as well as keep up-to-date with resident contact details. The Unit & User Manager also contains customizable fields and access-controls to meet the needs of any community.

Concierge Plus can also automatically synchronize with your property management accounting platform to keep records up-to-date. We support most of the major accounting platforms.

Amenity Booking
Icon Amenity Booking

Amenity Bookings

Streamline the management of amenity bookings for community residents and staff. With a detailed list of common amenities and a calendar view of their availability, this dynamic feature allows community members to book amenities for single or multiple days. Residents will appreciate an easy online booking tool that can be used anytime, from anywhere.

Learn more about Online Amenity Booking.

Icon Service Request

Service Requests

Make maintenance request stress a thing of the past! The Concierge Plus Service Request feature allows you to respond, monitor, and communicate the status of any job with just a few clicks. We keep you in-the-loop every step of the way with email alerts and online notifications when a request is created, amended, or updated.

Learn more about how we make Online Service Request Management simple, and effective.

Icon Parking Management

Parking Management

Easily track which parking spaces, bikes, and lockers belong to which unit. Your concierge or security desk can manage visitor parking, track vehicle details, and even print visitor parking passes using an optional printer! For communities that have self-parking, you can enable an optional feature to let residents print their own visitor parking passes!

Learn more about Visitor Parking Solutions.

Icon Incident Reporting

Incident Reporting

Concierge Plus is revolutionizing the way Property Managers, Security and Concierge staff create incident reports with the only completely customizable solution in the industry! Boost efficiency and accountability among your security team by recording incidents digitally, attaching photos and documents, and having a permanent record in a secure database that cannot be altered or deleted. Security staff sign off on a report with a digital signature and Property Managers receive instant email delivery of all new reports.

Icon customization

Workflows & Custom Permissions

A flexible solution for controlling access to different functions, the Workflow & Custom Permissions features offer the ability to create and manage user groups. Property managers can grant administrative access to any function within Concierge Plus to user groups like staff or board members.

Icon Entry Instruction

Entry Instructions

Easily track and manage permission-to-enter instructions with the easy-to-use Entry Instructions tool from Concierge Plus. This important feature allows residents to effectively communicate entry instructions to front desk or security staff, 24 hours a day, 7 days a week from the comfort of their home, office, or mobile device. Whether it’s a caretaker, dog walker, friend, or family member, residents can now communicate instructions without clogging up the front desk. Lots of customization features make this work exactly like your building needs.

Learn more about our Permission-to-Enter Solution.

Pass-On-Logs screenshot
Icon Pass-On-Logs

Pass-On-Logs

Concierge Plus includes a full security package for your guards. Pass-On-Logs allow guards or managers to distribute information to the security team about important happenings on site, or key knowledge that just needs to be handed to the next shift. Our solution lets you see exactly who read what log item, and when, making each guard accountable.

Icon Shared Facilities

Shared Facilities Done Right 

More than one corporation sharing amenities? No problem. You don’t need to merge them into one confusing website and lose control over who sees what information. With our solution, you can link two or more Concierge Plus sites and properly track bookings and requests from each corporation within separated environments so that
each corporation retains its own data in a private and secure way.

Icon Online Store

Online Store

Simplify how residents purchase FOBs, garage remotes, air filters, and anything else that your association may supply to them by providing a self-service, online store experience. You’ll be notified when orders are complete and paid for and the items just need to be fulfilled! This feature offers a huge time savings for whoever currently
manually manages similar sales.

Icon EStoppel

Estoppel (Status) Certificates

Take all of the paperwork out of managing and generating Estoppel Certificates (aka Status Certificates). With our built-in module, certificates can be requested and paid for online, and subsequently fulfilled electronically. You retain full detailed records on the access process to validate that an end user has properly received their certificate and documents.

Icon Pet Register

Pet Registry

Fido? Fluffy? Coco? Pets are a part of many communities. With the Pet Registry, managing all of the information around your residents’ pets becomes very simple. You can even publish pet information to other residents to increase awareness within the community. (Individual units can always opt-out of having their information displayed.)

Icon Equipment Management

Equipment Management

Your condo has equipment you need to keep track of. From HVAC systems and boilers to inventory and work tools. Concierge Plus will let you keep a digital record of every piece of equipment in your common areas, within amenities, or even in individual units. Keep track of model numbers, serial numbers, purchase dates, and a lot more.

Icon Task Management

Tasks & Reminders

Lots to do in any community, and here’s how you can keep track of it. This module will allow you to create lists of tasks that are to be completed by the property manager, another staff member, or anyone else, and keep tabs on the progress of those items. Due dates, categories, and more, can be configured per item.

Icon Key Management

Key Management

Every community has a lot of keys. From resident and suite keys to common area keys. With Concierge Plus you can keep track of all keys, regardless of where they may be located. A simple system allows you to access a log of when each key was taken, and by whom. Your property manager and security staff will also know at a glance which keys are currently checked out.

Icon Visitor Resident Parking

Resident & Visitor Parking Management (Storage Lockers and Bikes too!)

Easily track which parking spaces, bikes, and lockers belong to which unit. Your concierge or security desk can manage visitor parking, track vehicle details, and even print visitor parking passes using an optional printer! For communities that have self-parking, you can enable an optional feature to let residents print their own visitor
parking passes!

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Integrated Hardware

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Communicate with Residents

Communicate with Residents

Get everyone in your community on track and up-to-date with a simplified communications process. The Concierge Plus suite of tools lets property managers and staff communicate in real-time… from anywhere! Here’s a list of features designed to streamline and simplify communication with residents:

Icon Responsive

Access from Any Mobile Phone, Tablet, or Desktop Browser

Concierge Plus is a fully mobile and responsive platform for your condo community. This means that you can manage your building from any device, whether it’s a desktop or laptop, tablet, or mobile phone, and always pick up where you left off. With nothing to download and nothing to install (plus live customer support every step of the way!) features like accounting, parking, administration, service requests and more become a snap!

Icon Text Messaging

Notifications

Manage package deliveries with automated emails and an easy tracking process. Concierge Plus offers hardware integration to automate package deliveries with a barcode scanner and a digital signature pad.

Residents can also select to be notified by text message (SMS) or by an automated phone call (no hardware required!). Perfect for urgent and timely notifications!

Icon Announcements

Announcements

Give legwork the boot! Stop slipping printed materials under residents’ doors. Go green, eliminate waste, and save money in just a few clicks. With the Concierge Plus Announcements solution, you’ll be able to create, edit, and distribute announcements easily and effectively by email, text message (SMS) and automated phone call!

Icon Quick Votes

Quick Votes

Gather the opinion of residents on community-related topics and view immediate results on everything from landscaping to picking a date for the summer BBQ! This handy feature will boost community engagement and provide insight on important issues within your residential community.

Icon Package Tracking

Package Tracking

Does your residential community have an efficient package delivery system? Concierge Plus’ hardware integration automates the entire process with automatic email notifications, an easy-to-use barcode scanner, and a digital signature pad. Clear up front-desk congestion and make your life easier!

Even packages left by residents for pick-up are handled by Concierge Plus! When the package is picked-up, the resident will receive an automatic confirmation.

Learn more about Package Tracking.

Icon Discussion Forum

Discussion Forums

Building a strong and connected residential community is easy with Concierge Plus. This easy-to-use feature allows you to invite residents to join discussion forums moderated by you. What’s more, you can assign specific topics for contractor recommendations, items for sale, and general community events.

Icon Community Calendar

Community Calendar

The Concierge Plus Community Calendar enables residents to view upcoming events in calendar format. Condo, HOA, concierge, and administrative staff can easily track property–related events such as scheduled maintenance or upcoming board meetings. And, permission-based controls give property managers the power to choose which community members can see which events.

Icon Newsletter

Newsletter

Save the environment (and lots of money and valuable time) by distributing your newsletter digitally. Similar to announcement distribution, your newsletter will be emailed out instead of needing to be printed.

Newsletter
Icon Classified Ads

Classified Ads

With the Concierge Plus dedicated Classified Ads feature, residents can quickly post and share items or services for trade, sale, or on offer. We’ve made uploading photos a snap and created distinct categories, making it easy to sort and search through postings.

Icon MultiLingual

Hello! ¡Hola! Bonjour!

Concierge Plus lets your residents select from multiple languages for the interface to your community site, making it easier to use when you have a multilingual audience.

Icon resident guide

Resident Guide

Eliminate unnecessary calls, emails, and questions from residents about building rules and policies. With this module, you will move your resident guide online and have it be searchable and easily printable.

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Manage your Community

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Integrated Hardware

Integrated Hardware

Enhance your community website experience with affordable tools from Concierge Plus. Our easy-to-use integrated hardware helps speed up processes and free up your time. It’s even designed to work with the latest technology such as tablets. Let us take care of your new barcode scanner, digital signature pad, and mailroom display screen. You can even simplify visitor parking through with the Concierge Plus parking pass printer. Find out more by contacting us today!

Icon Barcode Scanner

Barcode Scanner

Simplify your package delivery process with the Honeywell Voyager barcode scanner. This plug-and-play scanner works with all major courier and delivery companies and can be connected to any computer that has a USB port. Simply scan any waybill and the tracking number will appear, instantly sending an email to residents, letting them know that their package is ready for pick up.

Icon Parking Pass Printer

Parking Pass Printer

The Epson TM-T88V Receipt Printer will simplify the process of visitor parking in your community. It connects easily to your computer and facilitates tracking of visitor vehicle details such as license plate number, make, and colour. A parking pass receipt will print automatically for visitors to display on their dashboards. Residents can print parking passes from the comfort of their home or office while property managers retain administrative control and can set limits on the number of parking passes available to residents.

Icon Digital Signature Pad

Digital Signature Pad

The Topaz LCD signature pad captures signatures for package delivery pickup, visitor sign-in, and tracking of keys.This tools is fully integrated with our system and allows you to track who picked up a package and when it was picked up.You can also record the signature of visitors and track who has access to resident suites. This is especially helpful for tracking caregivers, dog walkers, and cleaners. The signature pad connects via USB port and requires no installation on your part. It’s the smartest way to track and organize all of your deliveries!

Signature pad for property management
Icon Digital Display Screen

Digital Display Screens

Need an easy way to broadcast information to your residents? We offer 40” digital display screens for your lobby or mail room for you to broadcast updates on package deliveries, current weather, and other important information. Concierge Plus automatically pushes all information from your community website to the display screen. You can even broadcast urgent messages in the event of a power outage or flood.

If you prefer to supply your own display (TV) hardware, our Media Display Unit will be able to output your community’s beautiful resident package display onto any screen capable of 1920 x 1200 resolution. Please be sure to verify our requirements with your sales person to ensure your community can properly install this device.

This same device can be used to output your latest announcement to a display screen inside your elevator making it easier to distribute information and eliminating the need for dated display cases.

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Communicate with Residents

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Manage your Community

Manage your Community

Accounting System Integration

Synchronize resident data with your existing accounting platform. Regardless of whether you use Yardi, TOPS, or many other platforms for your community’s accounting solution, Concierge Plus can automatically integrate with your existing data to keep resident access synchronized. New accounts for new residents and owners are automatically created, and those moving out or selling are automatically deactivated. Integration is simple and easy!

Concierge Plus can even keep your accounting platform updated of changes to records, if you choose to allow this type of access.

If your community or company uses other software, contact us, and we can discuss options for how to integrate with your existing solution.

Daily Overview

The Daily Overview from Concierge Plus gives property managers a straightforward snapshot of what’s going on in their community: it’s a quick summary of important administrative tasks, community events, amenity bookings and other staff-related activities. Property Managers even get a helpful summary of important tasks emailed to them on a regular basis.

Unit Profile

The Unit Profile is a summary view of all vital information as it relates to each unit. It provides community managers and staff with a simple overview of resident information including contact details, deliveries, entry instructions, maintenance requests, amenity bookings, and visitors. Everything is combined in one easy-to-understand screen.

Units & User Manager

Organize and update unit and resident data with ease! This feature allows property managers to maintain and edit unit information as well as keep up-to-date with resident contact details. The Unit & User Manager also contains customizable fields and access-controls to meet the needs of any community.

Concierge Plus can also automatically synchronize with your property management accounting platform to keep records up-to-date. We support most of the major accounting platforms.

Media Library

Community documents at your fingertips! Our Media Library feature allows property managers to securely store and share all of their community documents online with our simple system. Board minutes, forms, by-laws, photos, and even videos can be shared with permission-based access.

Amenity Bookings

Streamline the management of amenity bookings for residents and staff. With a detailed list of common amenities and a calendar view of their availability, this dynamic feature allows community members to book amenities according to timeslots you establish (hourly, daily, etc.). Residents will appreciate an easy online booking tool that can be used anytime, from anywhere. No more double-booking!

For amenities where you do want multiple concurrent bookings (such as a class, or space where you want to limit access), you can set the maximum number of bookings the system will accept.

Your Association can easily accept online credit card payments for bookings as well.

Learn more about Online Amenity Booking.

Service Requests

Make maintenance request stress a thing of the past! The Concierge Plus Service Request feature allows you to respond, monitor, and communicate the status of any job with just a few clicks. We keep you in-the-loop every step of the way with email alerts and online notifications when a request is created, amended, or updated.

Learn more about how we make Online Service Request Management simple and effective.

Resident & Visitor Parking Management (Storage Lockers and Bikes too!)

Easily track which parking spaces, bikes, and lockers belong to which unit. Your concierge or security desk can manage visitor parking, track vehicle details, and even print visitor parking passes using an optional printer! For communities that have self-parking, you can enable an optional feature to let residents print their own visitor
parking passes!

Learn more about Visitor Parking Solutions.

Entry Instructions (aka Permission-to-Enter)

Track and manage entry instructions with the easy-to-use Entry Instructions tool from Concierge Plus. This important feature allows residents to effectively communicate entry instructions to front desk or security staff, 24 hours a day, 7 days a week from the comfort of their home, office, or mobile device. Whether it’s a caretaker, dog walker, friend, or family member, residents can now communicate instructions without clogging up the front desk. Residents can include photos of their guests, allow them to access a key, and even select to be notified wherever they are when their guest arrives.

Learn more about our Permission-to-Enter Solution.

User Permissions

A flexible solution for controlling access to different functions, the Workflow & Custom Permissions features offer the ability to create and manage user groups. Property managers can grant administrative access to any function within Concierge Plus to user groups like staff or board members.

Incident Reporting

Concierge Plus is revolutionizing the way Property Managers, Security and Concierge staff create incident reports with the only completely customizable solution in the industry! Boost efficiency and accountability among your security team by recording incidents digitally, attaching photos and documents, and having a permanent record in a secure database that cannot be altered or deleted. Security staff sign off on a report with a digital signature and Property Managers receive instant email delivery of all new reports.

Shared Facilities Done Right

More than one corporation sharing amenities? No problem. You don’t need to merge them into one confusing website and lose control over who sees what information. With our solution, you can link two or more Concierge Plus sites and properly track bookings and requests from each corporation within separated environments so that
each corporation retains its own data in a private and secure way.

Equipment Management

Your condo has equipment you need to keep track of. From HVAC systems and boilers to inventory and work tools. Concierge Plus will let you keep a digital record of every piece of equipment in your common areas, within amenities, or even in individual units. Keep track of model numbers, serial numbers, purchase dates, and a lot more.

Pet Registry

Fido? Fluffy? Coco? Pets are a part of many communities. With the Pet Registry, managing all of the information around your residents’ pets becomes very simple. You can even publish pet information to other residents to increase awareness within the community. (Individual units can always opt-out of having their information displayed.)

Key Management

Every community has a lot of keys. From resident and suite keys to common area keys. With Concierge Plus you can keep track of all keys, regardless of where they may be located. A simple system allows you to access a log of when each key was taken, and by whom. Your property manager and security staff will also know at a glance which keys are currently checked out.

Online Store

Simplify how residents purchase FOBs, garage remotes, air filters, and anything else that your association may supply to them by providing a self-service, online store experience. You’ll be notified when orders are complete and paid for and the items just need to be fulfilled! This feature offers a huge time savings for whoever currently
manually manages similar sales.

Pass-On-Logs

Concierge Plus includes a full security package for your guards. Pass-On-Logs allow guards or managers to distribute information to the security team about important happenings on site, or key knowledge that just needs to be handed to the next shift. Our solution lets you see exactly who read what log item, and when, making each guard accountable.

Communicate With Residents

Access from any browser

Concierge Plus is a fully mobile and responsive platform for your condo community. This means that you can manage your building from any device, whether it’s a desktop or laptop, tablet, or mobile phone, and always pick up where you left off. With nothing to download and nothing to install (plus live customer support every step of the way!) features like accounting, parking, administration, service requests and more become a snap!

Notifications

Manage package deliveries with automated emails and an easy tracking process. Concierge Plus offers hardware integration to automate package deliveries with a barcode scanner and a digital signature pad.

Residents can also select to be notified by text message (SMS) or by an automated phone call (no hardware required!). Perfect for urgent and timely notifications!

Announcements

Give legwork the boot! Stop slipping printed materials under residents’ doors. Go green, eliminate waste, and save money in just a few clicks. With the Concierge Plus Announcements solution, you’ll be able to create, edit, and distribute announcements easily and effectively by email, text message (SMS) and automated phone call!

Discussion Forums

Building a strong and connected residential community is easy with Concierge Plus. This easy-to-use feature allows you to invite residents to join discussion forums moderated by you. What’s more, you can assign specific topics for contractor recommendations, items for sale, and general community events.

Package Tracking

In today’s busy online ordering and delivery world, your front desk receives a seemingly endless amount of deliveries that need to be processed to residents.
Our Package Tracking module allows your front desk or receiving staff to quickly scan and process each item and notify residents of its arrival either by email, text message, or automated phone call. Your staff will spend less time processing packages and notifying residents and be able to get back to the rest of their duties.

Concierge Plus’ hardware integration automates the entire process. An easy-to-use barcode scanner and a digital signature pad help keep records digital and clear up front-desk congestion.

Even packages left by residents for pick-up are handled by Concierge Plus! When the package is picked-up, the resident will receive an automatic confirmation.

Learn more about Package Tracking.

Quick Votes

Gather the opinion of residents on community-related topics and view immediate results on everything from landscaping to picking a date for the summer BBQ! This handy feature will boost community engagement and provide insight on important issues within your residential community.

Classified Ads

With the Concierge Plus dedicated Classified Ads feature, residents can quickly post and share items or services for trade, sale, or on offer. We’ve made uploading photos a snap and created distinct categories, making it easy to sort and search through postings.

Community Calendar

The Concierge Plus Community Calendar enables residents to view upcoming events in calendar format. Condo, HOA, concierge, and administrative staff can easily track property–related events such as scheduled maintenance or upcoming board meetings. And, permission-based controls give property managers the power to choose which community members can see which events.

Newsletter

Save the environment (and lots of money and valuable time) by distributing your newsletter digitally. Similar to announcement distribution, your newsletter will be emailed out instead of needing to be printed.

Hello! ¡Hola! Bonjour!

Concierge Plus lets your residents select from multiple languages for the interface to your community site, making it easier to use when you have a multilingual audience.

Intergrated Hardware

Barcode Scanner

Simplify your package delivery process with the Honeywell Voyager barcode scanner. This plug-and-play scanner works with all major courier and delivery companies and can be connected to any computer that has a USB port. Simply scan any waybill and the tracking number will appear, instantly sending an email to residents, letting them know that their package is ready for pick up.

Digital Signature Pad

The Topaz LCD signature pad captures signatures for package delivery pickup, visitor sign-in, and tracking of keys.This tools is fully integrated with our system and allows you to track who picked up a package and when it was picked up.You can also record the signature of visitors and track who has access to resident suites. This is especially helpful for tracking caregivers, dog walkers, and cleaners. The signature pad connects via USB port and requires no installation on your part. It’s the smartest way to track and organize all of your deliveries!

Parking Pass Printer

The Epson TM-T88V Receipt Printer will simplify the process of visitor parking in your community. It connects easily to your computer and facilitates tracking of visitor vehicle details such as license plate number, make, and colour. A parking pass receipt will print automatically for visitors to display on their dashboards. Residents can print parking passes from the comfort of their home or office while property managers retain administrative control and can set limits on the number of parking passes available to residents.

Digital Display Screens

Need an easy way to broadcast information to your residents? We offer 40” digital display screens for your lobby or mail room for you to broadcast updates on package deliveries, current weather, and other important information. Concierge Plus automatically pushes all information from your community website to the display screen. You can even broadcast urgent messages in the event of a power outage or flood.